FAQ

Q. What do we do with our pets when you come and clean?

Sweep Away does not mind pets as long as they are friendly, and well behaved (non aggressive). It is your option whether you keep them caged, out in the open, or in a closed off room.

Q. Is their any extra charge in your price if we have pets?

Sweep Away loves animals! We consider them to be part of your family, and feel that you having pets should not be an extra charge.

Q. What is your cancellation policy?

Our cancellation policy is as follows: 24 hours notice is needed for all cancellations (if cancellation for that appointment is not made within 24 hours then a $25.00 fee will ensue).

Q. Can I schedule a recurring service to come out to my home every two or three weeks?

We are very flexible with our busy schedule. We provide our clients with the most You can schedule a weekly, bi-weekly, or monthly cleaning service on a regular schedule. We also provide an every three weeks service.

Q. Do I have to be home when you clean?

You do not have to be home when we clean. However we would like our clients to feel as comfortable as possible so leaving a key under a mat, or leaving a back door unlocked would be fine. However if you are not home be sure to leave payment and instructions if any for the cleaning team.

Q. Do I have to provide any cleaning supplies?

No. We provide all of the necessary supplies. However if there is something you would like us to use be sure to leave it out for the cleaning team.

Q. Does your company provide all “green” products?

We do provide all green products at the client’s request.

Q. What are the payment options?

The payment options for your cleaning are cash, check or credit card.

Q. Do I get the same crew coming out to my home each time or is there always someone different?

We always send the same crew to your home. If there happens to be any changes in our policy we will inform you of the change at least a week before your next scheduled cleaning.