Frequently Asked Questions
Get answers to your most burning questions regarding pets, payments, the products we use and more. For any further questions, give us a call at (919) 418-2503 today!
Sweep Away does not mind pets as long as they are friendly, and well behaved (non aggressive). It is your option whether you keep them caged, out in the open, or in a closed off room.
Sweep Away loves animals! We consider them to be part of your family, and feel that you having pets should not be an extra charge.
Our cancellation policy is as follows: 24 hours notice is needed for all cancellations (if cancellation for that appointment is not made within 24 hours then a $25.00 fee will ensue).
Yes, we provide our clients with the option to set up a weekly, bi-weekly, or monthly cleaning service on a regular schedule. We also provide an every three weeks service if needed.
You do not have to be home when we clean. However we would like our clients to feel as comfortable as possible so leaving a key under a mat, or leaving a back door unlocked would be fine. However if you are not home be sure to leave payment and instructions if any for the cleaning team.
No. We provide all of the necessary supplies. However if there is something you would like us to use be sure to leave it out for the cleaning team.
We do provide all green products at the client’s request.
The payment options for your cleaning are cash, check or venmo, and all major credit cards.
We try our best to get you the same crew, but if that is not possible then we will send you another qualified team member.
(919) 418-2503
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